Thank you so much for shopping with Sweet As Honey Studio.
Read below carefully before placing any orders!
Placing your order with payment reserves your spot on my schedule. No orders will be begun or completed without payment. Your date is not reserved until you place an order with payment.
When you place your order, PLEASE ensure that the shipping address is correct. Once the order is fulfilled, there cannot be any changes.
Most items from the shop will ship within 3-5 business days. We use USPS Priority Mail (2-3 business days) + First Class (3-7 business days). Each item will be provided with a tracking number.
Please contact us if you have any issues with your order, we will work our hardest to solve the problem. If your item was damaged in transit, a replacement request must occur within 3 days of delivery. You MUST also send photo evidence of the item as well as the packaging if possible. We will then send a replacement as soon as possible (US Only). For any international orders, we will be happy to cover the cost of the mug, but you are responsible for paying the extra shipping.
If an imperfect mug is damaged in transit, we cannot guarantee that another will be in stock, but will refund the cost of the mug.
Once the item has been passed to USPS, Sweet As Honey Studio is no longer responsible for lost or stolen items. If your item is lost in transit or if it says delivered but you did not receive it, it is the customer’s responsibility to file as claim with USPS.